Exchange and Return Policy – ​​Neoflam Egypt

At Neoflam Egypt, we are committed to customer satisfaction and providing the best possible shopping experience. Therefore, we offer a clear and easy exchange and return policy.

First: Exchange and Return Period
Customers have the right to request an exchange or return within 14 days of receiving their order, subject to the terms of this policy.

Second: Conditions for Exchange and Return

  • The product must be in its original condition and unused.
  • It must include all original accessories and packaging.
  • A purchase invoice or proof of purchase is required.
  • There must be no scratches or damage resulting from misuse.

Third: Cases of Free Exchange or Return

  • Exchanges or returns are free of charge in the following cases:
  • The product arrived damaged or with a manufacturing defect.
  • The product received is different from the order.
  • The product is missing components.

Fourth: Cases where the customer bears the shipping cost.

  • The customer changes their mind after receiving the product.
  • The customer requests an exchange for a product that is not defective.

Fifth: Products that are not eligible for return or exchange.

  • Products that have been used.
  • Products that have been opened in a way that affects their condition.
  • Any product whose seal or warranty card has been broken.

Sixth: How to Request an Exchange or Return

  • You can contact customer service within the specified period, explaining the reason for the request and attaching photos of the product (if there is a defect). You will receive a response within [timeframe not specified]. 24-hour order confirmation.

Seventh: Refunds

  • Refunds will be issued to the same payment method within 3 to 7 business days after receiving and inspecting the product.
  • For cash on delivery, the refund will be processed via a method agreed upon with the customer.

Eighth: Important Notes

  • The warranty does not cover malfunctions resulting from misuse.
  • Return requests may be rejected if the terms and conditions are not met.
  • We adhere to the consumer protection laws of the Arab Republic of Egypt.

Our goal is your comfort and trust… therefore, we guarantee a safe and transparent shopping experience at every step.

Customer Service
For any inquiries or exchange/return requests, please contact us.

📞 Customer Service Number: 01035553584